Please Read Them and write a review on them.I submitted case study before but my professer told me Aniket, A Case Study review is usually 2-3 Pages per, with research and facts about the organization. you have sometime to re-do this assignment before the class is over. Please looking in to re-doing this soon.and i send my case study too. checkout and do proper format and Name:Aniket Patel, proffeser: Felix Gorovodsky , ITS564(GR16)IT06 , course; security management and title. pleaseAlcohol and Tobacco Tax and Trade Bureau (TTB) Virtual Desktop
Implementation
Allowing Bring Your Own Device with Minimal Policy or Legal Implications
August 13, 2012
Robert Hughes
Chief Information Officer
Department of the Treasury
Alcohol and Tobacco Tax and Trade Bureau (TTB)
robert.hughes@ttb.gov
Executive Summary
The Alcohol and Tobacco Tax and Trade Bureau (TTB) decided to reduce the costs, time and effort required to
refresh desktop and laptop computers used for client computing needs. TTB has a widely dispersed workforce with
many personnel working from home full time and over 80 percent of the workforce regularly teleworking.
Replacing desktop and laptop computers every 3 to 4 years cost TTB about $2 million and disrupted the IT program
and business users for several months. TTB determined that the best solution was to centralize all client computing
power and applications, user data, and user settings and allow access to TTB resources by thin client computing
devices. A thin client is a computing device or program that relies on another device for computational
power. Currently about 70 percent of TTB personnel use thin client devices to access all TTB applications and data.
TTB desktop and laptop computers were due for refresh this year. However, the virtual desktop solution allowed
TTB to avoid the expense of replacing hardware. The savings achieved paid for TTB’s virtual desktop
implementation – which cost approximately $800,000 – and saved TTB $1.2 million.
TTB realized additional savings by developing a Linux USB device that can be used to turn old desktop and laptop
computers into thin client computing devices for approximately $10 per device. The TTB virtual desktop/thin client
implementation uses a small browser plugin, freely available for almost every operating system, which simply turns
the end user device into a viewer and controller of the virtual desktop running in the TTB computer rooms. No
data touches the end user device. As a result, the TTB virtual desktop implementation has the significant additional
benefit of delivering every TTB application, with user data, to a wide range of user devices without the legal and
policy implications that arise from delivering data to or allowing work to be accomplished directly on a personal
device.
Challenge
TTB was created as an independent bureau in the Department of the Treasury on January 24, 2003, by the
Homeland Security Act of 2002. When TTB was established, all information technology (IT) resources, including
capital assets, IT personnel and the funding to procure equipment and to develop core business applications
remained with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). TTB was funded at a level sufficient
only to reimburse ATF for existing service. No funding was provided for the initial purchase or subsequent
replacement of any of the equipment required to establish and operate TTB’s IT Systems. In FY 2005 TTB
established an independent IT operation with no base funding to refresh infrastructure equipment.
TTB has a very dispersed workforce with many personnel working from home full time and over 80 percent of the
workforce regularly teleworking. Replacing desktop and laptop computers every 3 to 4 years cost TTB about $2
million and disrupted the IT program and business users for several months. TTB decided to reduce the costs, time,
and effort required to refresh client desktop and laptop computers. After considering several solutions, TTB
determined that it would centralize all client computing power and applications, user data, and user settings to
allow access to these resources through thin client computing devices. A thin client is a computing device or
program that relies on another device for computational power.
Approach
With limited funding to invest in a completely new infrastructure for the virtual desktop implementation, TTB
examined its existing hardware, software and technical expertise to determine the path most likely to succeed and
achieve the objectives of providing central access to all IT resources while achieving significant savings.
TTB attained considerable success with server virtualization. Approximately 80 percent of the Windows Servers
and 20 percent of the Sun Solaris servers at TTB had been virtualized. With this success in hand, TTB was confident
that a virtual desktop infrastructure could be built without purchasing numerous physical servers. The
infrastructure required to deliver virtual desktop could itself be largely virtualized.
Because TTB was established in 2003 with a significant number of personnel working full time from home, it was
imperative from the beginning to support those personnel with a robust remote access capability. Additionally,
TTB wanted to take advantage of its investment in Citrix licenses and the significant expertise its technical
personnel had gained with the Citrix product suite as they supported remote access. The Citrix virtual desktop
offering uses a small browser plugin called Citrix Receiver, which is freely available for download and turns most
any device into a thin device. This solution was selected because the Citrix Receiver allows TTB to create thin client
devices and support BYOD (initially home computers).
The currently deployed solution has 2 active sites, each with 3 physical servers. Either site can support the entire
customer base. The rest of the virtual desktop servers are virtualized. In essence, TTB supports the entire
population (650 personnel total in TTB, CDFI, and contractors) with 6 physical servers. Figure 1 is a conceptual view
of the TTB virtual desktop.
Figure 1
Results
Today about 70 percent of TTB personnel access all TTB computing resources through thin devices, provided by
TTB as well as BYOD. There is no typical user setup. If the desired user configuration works, TTB allows it. As an
example, a TTB attorney uses a thin client device in the office, a BYOD Mac personal computer when working from
home, and a BYOD IPad device when on the road. Several TTB personnel use BYOD Kindle Fire devices for
occasional access, for example, if they need to check email when out of the office or they need to approve a time
card that was not ready when they were in the office.
The rapid pace of change in the mobile device market makes the virtual desktop solution particularly attractive.
Because no data touches the user device, there is no need for a mobile device management (MDM) solution on a
non-TTB device. When a device is made available to the public it can be used to access TTB applications and data.
The Droid Razr smart phone with a Motorola Lapdock 500 is an example of such a device. A user who has a
government-provided smart phone (MDM installed) with a Lapdock would not need an additional computing
device. Further, a user who had the same setup, minus the MDM, also could work full time with this BYOD. The
ASUS Transformer is another example of a newly available mobile device that has a form factor usable for full-time
work.The multiple-device access capability of virtual desktop allows TTB to move toward providing a single device
per user.
The final result, which is likely the greatest benefit of the TTB Virtual Desktop solution relative to BYOD, is the
minimization or elimination of complex legal and policy issues. Because no data touches the BYOD device and no
work is physically accomplished on the BYOD equipment, all requests fordiscovery of information from a user’s
computer can be satisfied without having to recover anything from the user’s personal device.
Lessons Learned

The primary TTB BYOD lesson learned is to avoid allowing data to touch the personal device. Having all data,
settings and processing in a central location and using the BYOD device simply as a viewer significantly
simplifies the legal and policy implications.
Hardware/Software

VMware for server virtualization

6 Dell R910 physical servers

Citrix XenDesktop, XenApp, XenClient (pilot), Receiver, Citrix Provisioning Services

Netscalers for remote access

Robust Storage Area Network and Core Network required
Disclaimer

References to the product and/or service names of the hardware and/or software products used in this case
study do not constitute an endorsement of such hardware and/or software products.
State of Delaware BYOD Program
Transitioning from State-owned Blackberries to a Personal Device Reimbursement Plan
July 16, 2012
William B. Hickox
Chief Operating Officer
Delaware Department of Technology & Information
William.Hickox@state.de.us
Executive Summary
In an effort to keep up with the pace of mobile technology, the State of Delaware initiated an effort to not only
embrace the concept of BYOD but to realize significant savings by having state employees turn in their state owned
device in favor of a personally owned device. In order to encourage the behavior, the State agreed to reimburse a
flat amount for an employee using their personal device or cell phone for state business. It was expected that by
taking this action the State could stand to save $2.5 million or approximately half of the current wireless
expenditure.
There were several challenges including questions about whether a reimbursement was taxable or not, whether
the personal device could be secured by the State for Freedom of Information Act (FOIA) requests, and whether
utilization of personal devices could/should be mandated. In the end the state decided to make the program
voluntary at this time. The state recognizes that not all employees have a personal device or are willing to utilize it
for work purposes.
The State of Delaware experience to date has been positive with specific savings and device reductions. The State
anticipates continuing to grow the program by limiting the number of state owned devices while encouraging the
use of personal devices into the future.
Challenge
The State’s Blackberry infrastructure is reaching end of life and requires a lifecycle replacement. In addition,
changes in technology are driving agencies to request devices that are not state standard or currently supported
by the Department of Technology & Information (DTI). As such, the State is now at a decision point regarding the
future direction of portable wireless devices and the ongoing support of the infrastructure.
Over the last 10 years the nature and use of portable wireless devices in the workplace has changed dramatically.
Originally, only a handful of state owned devices (BlackBerrys) existed with the majority of staff relying on state
owned cell phones. In addition, at that time very few state employees had personal cell phones and almost none
had personal blackberry devices. Today, the proliferation of these state owned devices (approximately 2500
devices) results in significant costs associated with the infrastructure and support of the blackberry system. In
addition, due to the changing needs of the agencies, more and different devices such as Droids and iPhones are
being requested, which would expand the costs associated with infrastructure and support. The current Blackberry
Enterprise Server (BES) which is managed by the state will reach its end of life within the next year and require
replacement. However, replacing the BES will only address the state owned devices that are currently approved as
standard (Blackberry). It does not address the request for additional portable devices such as iPhones.
Approach
DTI decided that funds should not be expended to lifecycle the BES. Instead, the State should start a two year
transition plan to migrate all users off of the existing infrastructure by June 30, 2013 and move them to either a
personal device through a proposed reimbursement program or to a device that runs directly through the state’s
wireless carrier. By doing so, the state stands to save up to $2.5 million dollars annually through the
reimbursement program but also would save $75K in lifecycle costs and $120K in ongoing support. This direction
would also allow agencies to utilize enhanced devices such as Droids and iPhones to support their business needs.
The above referenced reimbursement program would be as follows:
Beginning February 1, 2011 the Department of Technology and Information (DTI) will initiate a program aimed at
reducing the number of state owned wireless communication devices, i.e. cellular phones, PDAs, portable devices,
etc. The intended benefits of this program are twofold. Many employees carry personal devices in addition to the
state issued device. With the advances in technology, efficiencies can be gained through the combination of these
devices. In addition to end user efficiency, by combining devices, there is significant savings for the State.
Employees whose job duties require the frequent need for a cell phone or portable device as determined by their
supervisor may receive a monthly voice/data plan reimbursement to cover the costs of state related business. Only
in extenuating circumstances will further reimbursement for voice/data plan costs be available to employees who
participate. All other employees may submit infrequent business-related cell phone expenses for individual
reimbursement.
Determining Employee Eligibility: Employees with job duties that require the frequent need to use a cell
phone/PDA for business purpose are eligible, typically include;

Employees on the road or in the field, but required to remain in touch with others, typically out of the office
on business 50 or more annual days.

Employees available for emergency contact (e.g., duties require them to be contacted anywhere/anytime).

Employees with 24/7 response requirements.
Dollar Amount of Reimbursement: Eligible employees will receive a reimbursement as follows:

Voice only – $10 per month

Data only – $30 per month

Voice/Data – $40 per month
Results
For the employees that have participated, the State has reduced the expense associated with their devices by 45\%.
This has resulted in an overall reduction of departmental wireless costs of 15\%. As the State continues to grow the
program it expects its overall wireless cost savings to continue to grow. While it started out with only DTI
participation, it now has Department of Corrections, Department of Transportation, Department of Health and
Social Services, and the Governor’s Office participation. Altogether the State of Delaware is currently reimbursing
over 100 employees for utilizing their personal device and over 1,000 State of Delaware employees are using their
personal devices in the BYOD program.
Lessons Learned

When discussing reimbursement, the State had to ensure that it was not providing a stipend, but in fact a
reimbursement after the fact. As such, employees are required to submit an already paid wireless bill that is
then processed for reimbursement under the monetary guidelines set above. This avoids the issue
associated with stipends being taxable under the IRS regulations.

Freedom of Information Act requests were another sticking point. However, the State has been able to
avoid the issue since all of the state’s e-mail is centralized and a copy of every transaction is maintained on
the central servers which results in a clean copy being available for discovery if necessary.

A current challenge is the State’s inability to grow the reimbursement program as fast as it would like. This is
due to the fact that the wireless carriers are now placing limits on data which has resulted in employees
unwilling to agree to use their personal device for work since they no longer have unlimited data and the
State will not provide additional reimbursement if employees go over the data maximum.
Disclaimer

References to the product and/or service names of the hardware and/or software applications used in this
case study do not constitute an endorsement of such hardware and/or software products.

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